Texts you receive. Calls nobody answers. The Google review system and the voicemail assistant themselves. Both are part of your plan. A call your own voicemail picks up counts as answered, so it is charged like any other call.

To the card you already pay Scalus with. Your number monthly. Texts and minutes from prepaid credit that tops up automatically, $30 at a time to start and more as your use grows. On your one monthly Scalus bill, each part on its own line. You keep your website services and change your phone system whenever you like.

Yes, any time. It is month to month. The moment you stop, the billing stops. Anything already used is billed, such as texts already sent. Any unused credit is refunded.

Scalus Phone System

Every call answered.

Written up and acted on, minutes after they hang up.

Hear it: ring 0420 117 225

A demo line for a made up plumbing business. Pretend you're a customer, and ring from a mobile to get the write up by text. Calls and texts are recorded, and I may reach out afterwards.

Sarah JonesRingwood · via Scalus Phone

Sarah Jones00:12

Recording

Wednesday 21 October

Scalus Voicemailnow

New message, Mark Lee

Blocked drain at 4 Hill St, Croydon. Wants a quote this week. Recording attached.

Sarah Jones0491 571 266 · 37 s

SarahI've got a leaking tap in the laundry and it's getting worse.

DaveSorry to hear about that, Sarah. Not to worry, I'll sort that out for you right away. What's the address?

SarahTwelve Para Road, Ringwood.

SummaryLeaking laundry tap, 12 Para Road Ringwood. Quote and a visit this week. Pricing guide requested.

Wednesday 21 October

Mailnow

Pricing guide sent to Sarah

Our pricing guide, as promised.

ServiceM8now

Job 1042 created

Sarah Jones, 12 Para Rd Ringwood. Thursday 8 am.

Messagesnow

Sarah Jones

Perfect, thanks Dave. See you Thursday.

Google reviewThu

Request scheduled

After the job is marked done.

A customer calls.

Your landline or your mobile, the same number as today.

Your phone rings first.

With the caller's own number, so you know who it is. The call is recorded.

Can't get to it? Scalus Voicemail answers.

Takes the message, the address and what they need. After hours, it answers straight away.

Every word is written down.

The recording, the transcript and a short summary, sent to your office and kept with the job.

The work does itself.

The email, the text, the job card and the review request. Done minutes after they hang up.

How it works

Two paths. Nothing missed.

Have a landline? Divert it. No landline? Your mobile diverts the same way.

Office hoursMonday to Friday, 9 to 5Your team answers first

Customer callsYour landline or your mobile number

Diverts to Scalus PhoneYour own number on Scalus

15 s

Rings your business phoneShows the caller's own number

No answer in 15 seconds?Scalus Voicemail takes over

Recorded and written upTranscript, summary, automations

Every call recordedTranscribedSummary to your officeYour automations run

After hoursEvenings, weekends, on siteStraight to Scalus Voicemail

Customer callsYour landline or your mobile number

Diverts to Scalus PhoneNo ringing around

Scalus Voicemail answersTakes a message or a quote request

Email and text to youName, number, address, what they need

Straight into ServiceM8A job card, ready to quote

Recording and transcript keptEmailTextServiceM8 job card

Job cards go straight into ServiceM8 today. Use Tradify, simPRO, Fergus or AroFlo? Ask us.

A customer at home holding her phone on speaker, calling a local business — **The customer rings your number**Your landline or your mobile. It diverts to Scalus Phone, and they hear a short note that the call may be recorded.

A receptionist with a headset, her phone on a charging stand and the Scalus app open on her laptop — **Office hours: your team picks up**The call rings the business phone with the caller's own number. The transcript and summary reach the office the moment the call ends.

A tradesman with earbuds in beside his van, reading a new enquiry on his phone — **After hours: nothing slips**Scalus Voicemail takes the message. The email, the text and the job card are waiting before the next job starts.

Said on the call, done by Scalus

Whatever gets mentioned
can become an automation.

Tell us what usually comes up on your calls. We set up the matching automation for your business, and from then on it runs by itself, a couple of minutes after a call ends.

On the call

Sarah

Pricing guide emailed

Sarah asked for prices, so the pricing guide went to her inbox two minutes after the call. The email is spelled out below.

Google review requested

The job was marked done in ServiceM8, so Sarah got a text with your Google review link, on a weekday between 9 and 5.

Site visit held in ServiceM8

Thursday morning was mentioned, so the job card carries the time and Sarah got a text to confirm it.

The pricing guide email, word for word

From Tallow Creek Plumbing10:48 am

Our pricing guide, as promised

Hi Sarah,

Thanks for calling Tallow Creek Plumbing this morning. You asked about our prices, so here is our pricing guide. It covers call outs, hourly rates and the most common jobs, with no surprises.

Open the pricing guide

If you would like a quote for the laundry tap, just reply to this email and we will come back to you today.

Dave
Tallow Creek Plumbing

Sent for the business two minutes after the call. Nobody typed it.

Google reviews, asked for automatically

Thursday 3:40 pm, after the job

Hi Sarah, thanks for having Tallow Creek Plumbing out today. If you have a moment, a Google review would mean a lot: g.page/r/tallowcreek

Sent when the job is marked done in ServiceM8. On request, when a call says the job is finished.
Weekdays between 9 and 5 only, never on a weekend. The first text within the hour, then up to five follow ups across the year (1 week, 4 weeks, 2, 6 and 12 months), which you can change or switch off.
We put your new reviews on your website.

Anything said can become an automation

Tell Scalus what usually gets asked on your calls. Each one becomes a rule that runs itself.

Send the pricing guide Ask for a Google review when the job is done Text the quote link Hold a site visit in ServiceM8 Tell the on call phone it is urgent Email the office a summary Send the warranty form Remind them the day before and whatever else you ask for

What lands with you

The email, the text and the job card

Every call ends the same way, whoever answered it. Here is one call, start to finish, and everything it turned into.

Sarah Jones, 0491 571 266Wednesday 10:42 am · office line · answered by Dave

Hear the call that starts it all

Thirty seven seconds, a leaking tap. Press play, follow the words, and watch what Scalus does the moment they hang up.

0:000:37

DaveTallow Creek Plumbing, Dave speaking.

SarahHi Dave, it's Sarah Jones. I've got a leaking tap in the laundry and it's getting worse, there's water on the floor now.

DaveSorry to hear about that, Sarah. Not to worry, I'll sort that out for you right away. What's the address?

SarahTwelve Para Road, Ringwood.

DaveNo worries. I can have someone out Thursday morning to sort it. Want me to lock that in?

SarahYes please. And could you send me your pricing guide as well?

DaveSure thing, I'll email it through straight after this call. See you Thursday, Sarah.

SarahThanks Dave, bye.

Recorded and transcribedSummary emailed to the officeJob 1042 in ServiceM8Thursday 8 am heldPricing guide emailed to SarahSarah texted the details

A role play, recorded for this page. Every call on your line is kept like this: the audio, the words and the summary, sent to your office and kept with the job.

The email

From Scalus Phone10:46 am

Call from Sarah Jones, 10:42 am

NameSarah Jones

Phone0491 571 266

Address12 Para Road, Ringwood 3134

What happenedAnswered by Dave, 37 s

Summary: Leaking laundry tap, getting worse. Wants a quote and a visit this week.

The text

Wednesday 10:46 am

Hi Sarah, thanks for calling. Thursday 8 am is locked in for the laundry tap, and the pricing guide is in your inbox. Dave, Tallow Creek Plumbing

Perfect, thanks Dave. See you Thursday.

Thursday 7:38 am

Morning Sarah, we're on our way, about 20 minutes. Dave

Great, the side gate is open.

Thursday 3:40 pm

Thanks for having Tallow Creek Plumbing out today. If you have a moment, a Google review would mean a lot: g.page/r/tallowcreek

Done! Thanks again, the tap's perfect.

The job card

S8Jobs · New EnquiryToday

1039M. Chen, Heathmont, hot water unitQUOTED

1040Bayview Cafe, Eltham, grease trapBOOKED

1041R. Patel, Croydon, blocked drainQUOTED

1042Sarah Jones, Ringwood, laundry tapNEW

Added to ServiceM8

Job 1042NEW ENQUIRY

ClientSarah Jones

Mobile0491 571 266

Site12 Para Road, Ringwood 3134

BookedThursday 8:00 am

Leaking laundry tap, getting worse, water on the floor. Pricing guide sent.

ServiceM8ServiceTitansimPROTradifyFergusAroFloJobber

ServiceM8 is connected today. Use one of the others? Ask us, and we will set it up for you.

Plain prices

What it costs

Your own Australian mobile number, with calls that ring straight through to your phone. These are on top of your Scalus plan, on the same monthly bill. Texts and minutes are charged only as you use them. Prices include GST.

Your own number

$20a month

A real Australian mobile number for your business. Customers can call it and text it back.

Texts

15ceach

Each text sent, up to 160 characters. A longer text counts as two or three.

Calls in or out

55ca minute

Every minute a call is connected: ringing through to your phone, calling out, or answered by voicemail AI. The written transcript and the text back to a caller you missed are included. A minute started counts as a minute.

Voicemail AI

Includedin your call minutes

The assistant is part of your plan, and its minutes are ordinary call minutes. It answers the calls you miss, takes the caller's name, number and what they need, and emails you a written summary with the recording.

All prices in Australian dollars, GST included. Your number is billed monthly. Texts and minutes come out of prepaid credit that tops up automatically on the card you pay Scalus with. Your number and any use your credit does not cover show on your one monthly Scalus bill, each part on its own line.

An example month

40 review texts and an hour of calls

Your own number$20.00

40 texts at 15c$6.00

60 minutes of calls at 55c$33.00

That month$59.00

What that month gave back

0new Google reviews, asked for after each finished job

0jobs won from calls that would have gone to voicemail

0invoices sent from ServiceM8 off job cards Scalus made

Never charged

What you do not pay for

Texts you receive.
Calls nobody answers. A call your own voicemail picks up counts as answered.
The Google review system and the voicemail assistant themselves. Both are part of your plan.

Questions

Common questions

Is it a real phone number?

Yes, a normal Australian mobile number for your business.
Customers see it on your texts and can call it or text it back.
It is yours for as long as you keep the phone system.

What do I pay for each month?

$20 a month for the number.
15c for each text sent.
55c a minute for calls in or out, including calls that ring through to you, the written transcript and voicemail AI.
Prices include GST. Nothing else.

What is not charged?

Texts you receive.
Calls nobody answers.
The Google review system and the voicemail assistant themselves. Both are part of your plan.
A call your own voicemail picks up counts as answered, so it is charged like any other call.

How am I billed?

To the card you already pay Scalus with.
Your number monthly. Texts and minutes from prepaid credit that tops up automatically, $30 at a time to start and more as your use grows.
On your one monthly Scalus bill, each part on its own line.
You keep your website services and change your phone system whenever you like.

Can I cancel?